Privacy Policy
Last updated: April 2025 · us8ryh-qv.myshopify.com
1. Who we are
This website is operated by YourCycle ("we", "us", "our"). We sell eco-friendly, sustainable personal care products and are based in the Netherlands.
We are the data controller for the personal data collected through this website. For questions about this policy, contact us at nieyam@sparkle.life.
2. What information we collect
We collect personal data in the following categories:
Account information — your name, email address, and password when you create an account.
Order & shipping information — your billing and shipping address, phone number, and order history when you make a purchase.
Payment information — we use a third-party payment provider (Stripe) to process payments. We do not store your payment card details on our servers.
Subscription information — if you subscribe to a recurring plan, we store your subscription preferences and billing cycle details.
Communication data — if you contact us by email or through a contact form, we collect the content of that communication.
Marketing preferences — if you opt in to email or SMS marketing, we store your preference and contact details for that purpose.
Technical data — IP address, browser type, device information, and browsing behaviour on our website, collected via cookies and analytics tools.
User content — reviews, comments, or other content you submit on the site.
3. How we use your information
We process your personal data for the following purposes and on the following legal bases (as required by the GDPR):
To manage your account — creating and maintaining your customer account. Legal basis: performance of a contract.
To manage subscriptions — processing recurring payments and notifying you of renewals. Legal basis: performance of a contract.
To send marketing communications — only if you have opted in. Legal basis: consent (Art. 6(1)(a) GDPR). You can withdraw consent at any time.
To improve our website — analysing how visitors use our site through analytics tools. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).
To comply with legal obligations — such as tax and accounting requirements. Legal basis: legal obligation (Art. 6(1)(c) GDPR).
4. Who we share your information with
We do not sell your personal data. We may share it with the following categories of third parties, strictly to the extent necessary:
Payment processor — Stripe, to process your payments securely.
Shipping providers — to deliver your order to the address you provided.
Email & marketing platforms — tools we use to send order confirmations and, if you opted in, marketing emails.
Analytics providers — to help us understand how our website is used (e.g. Google Analytics). These providers may process data outside the EU — where this occurs, we ensure appropriate safeguards are in place.
Legal authorities — if required by law or to protect our rights.
All third parties we work with are contractually required to process your data securely and only for the purposes we specify.
5. Cookies
Our website uses cookies — small text files stored on your device — to make the site function correctly and to improve your experience.
We use the following types of cookies:
Essential cookies — required for the website to function (e.g. your shopping cart). These cannot be disabled.
Analytics cookies — help us understand visitor behaviour. Only placed with your consent.
Marketing cookies — used to show you relevant advertisements. Only placed with your consent.
You can manage your cookie preferences at any time through the cookie banner on our site, or through your browser settings. Note that disabling certain cookies may affect the functionality of the website.
6. How long we keep your data
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Dutch and EU law. Specifically:
Order and transaction records are kept for 7 years in accordance with Dutch tax law (Belastingdienst requirements). Account data is kept for as long as your account is active. Marketing data is deleted when you withdraw your consent. Technical/log data is typically retained for no longer than 13 months.
7. Your rights under the GDPR
As a data subject in the EU/EEA, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at nieyam@sparkle.life. We will respond within 30 days.
8. How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Passwords are encrypted in storage, and payment data is handled exclusively by our PCI-compliant payment processor.
No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security of data transmitted to our website.
9. Children
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child under 16, please contact us at nieyam@sparkle.life and we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page with the date of the last update. If we make significant changes, we will notify you by email or through a notice on our website.
11. Contact & complaints
For questions or requests about this Privacy Policy or your personal data, contact us at:
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Dutch data protection authority:
Website: autoriteitpersoonsgegevens.nl